SMC Xpress, LLC ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, and share personal information when you interact with our website, services, and communications.
1. Information We Collect
We may collect the following types of personal information when you interact with us:
- Contact Information: name, phone number, email address, mailing address.
- Business Information: company name, position, or other business-related details.
- Service Information: details regarding shipping requests, vehicles for transport, and related service needs.
- Device & Usage Information: IP address, browser type, and usage data collected automatically through our website.
2. How We Use Personal Information
We use the information we collect for purposes including:
- Processing and fulfilling transportation service requests.
- Communicating with you about services, quotes, or updates.
- Sending operational notifications, such as load updates or scheduling changes.
- Maintaining compliance with applicable laws and carrier requirements.
- Improving our website and customer experience.
3. Sharing of Personal Information
We do not sell or rent personal information. We may share personal information only in the following circumstances:
- Service Providers: trusted third parties that assist in operating our business (e.g., IT, payment processors, insurance).
- Regulatory/Legal Requirements: when required to comply with laws, regulations, or legal processes.
- Business Transactions: in connection with a merger, acquisition, or business restructuring.
- SMS consent is not shared with third parties or affiliates.
4. SMS Communications
By providing your mobile phone number, you consent to receive SMS messages from SMC Xpress, LLC for service-related purposes (e.g., shipment updates, scheduling confirmations).
- SMS messaging frequency will vary depending on your service requests.
- Message and data rates may apply.
- SMS consent is not shared with third parties.
- You may opt out at any time by replying "STOP" to a message or contacting us directly.
5. Your Privacy Rights
Depending on your location, you may have rights to:
- Access, update, or delete your personal information.
- Opt out of receiving promotional communications.
- Request clarification on how your data is handled.
To exercise these rights, contact us at the information provided below.
6. Data Security
We implement reasonable technical and organizational safeguards to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Transparent Cookie and Data Disclosure
Essential storage supports the services you request: calculator security, your shipping draft, saved contact details and your privacy choices. The calculator and quote request work whether you accept or reject optional analytics.
Optional analytics is off until you choose to allow it. Your analytics choice controls whether Google Tag Manager can load. As of November 9, 2026, the published container has no active analytics or advertising tags. Advertising and cross-site tracking are not currently enabled, and advertising consent remains off. We will review our disclosures and request any additional permission needed before introducing a new purpose.
We remember your choice, its date and its settings version in this browser’s local storage for 12 months. This works between browser sessions without an account; it does not follow you to other browsers or devices. Clearing browser storage removes the saved choice. If storage is unavailable, we can remember your choice only for the current page. You can change your choice or withdraw optional analytics permission at any time using Your privacy choices. Withdrawing permission stops future analytics loading and may reload the page to stop previously loaded tags; it does not undo data already sent.
When you enter your name, email address or phone number in the shipping application, we save those contact details in this browser’s local storage to fill them in for future requests. You can review, edit or remove them using Profile and Forget my details. Shipping choices are saved separately for up to 24 hours; shipment notes and prices are not stored in your local profile.
8. Honor Global Privacy Control (GPC)
We respect and honor Global Privacy Control (GPC) signals. If your browser is configured to send a GPC signal, we will treat it as a request to opt out of the sale or sharing of your personal information to the extent applicable under privacy laws.
Your privacy choices shows when a GPC signal is detected. Advertising remains disabled, including if a previously saved preference would otherwise allow it. Cookie choices do not accept our Terms of Service or provide consent to receive marketing messages. To submit other privacy requests, use the contact details below.
9. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
11. Shipping Calculator Services
The shipping calculator looks up U.S. ZIP locations locally using a directory adapted from GeoNames, licensed under CC BY 4.0. We select city and state information from the source data. Google Maps Platform calculates driving distances; pickup and delivery ZIP codes are sent to Google through our server. Your name, phone number, email address and notes are not included in route requests.
To limit automated abuse, the calculator uses a signed session cookie that expires after 24 hours and temporary request counters associated with that session and a hashed IP address.
When you send a quote request, we store your name, email address, phone number, route, vehicle details, timing, notes, estimate and request number in Azure Cosmos DB. We use Mailtrap to email your requested estimate and request number to you and to notify our team with the details needed to respond to your inquiry.
Google processes the route request according to its Privacy Policy. You can also contact us directly for an estimate without using the online calculator.