Privacy Policy

SMC Xpress, LLC ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, and share personal information when you interact with our website, services, and communications.

1. Information We Collect

We may collect the following types of personal information when you interact with us:

• Contact Information: name, phone number, email address, mailing address.
• Business Information: company name, position, or other business-related details.
• Service Information: details regarding shipping requests, vehicles for transport, and related service needs.
• Device & Usage Information: IP address, browser type, and usage data collected automatically through our website.

2. How We Use Personal Information

We use the information we collect for purposes including:

• Processing and fulfilling transportation service requests.
• Communicating with you about services, quotes, or updates.
• Sending operational notifications, such as load updates or scheduling changes.
• Maintaining compliance with applicable laws and carrier requirements.
• Improving our website and customer experience.

3. Sharing of Personal Information

We do not sell or rent personal information. We may share personal information only in the following circumstances:

• Service Providers: trusted third parties that assist in operating our business (e.g., IT, payment processors, insurance).
• Regulatory/Legal Requirements: when required to comply with laws, regulations, or legal processes.
• Business Transactions: in connection with a merger, acquisition, or business restructuring.
• SMS consent is not shared with third parties or affiliates.

4. SMS Communications

By providing your mobile phone number, you consent to receive SMS messages from SMC Xpress, LLC for service-related purposes (e.g., shipment updates, scheduling confirmations).

• SMS messaging frequency will vary depending on your service requests.
• Message and data rates may apply.
• SMS consent is not shared with third parties.
• You may opt out at any time by replying "STOP" to a message or contacting us directly.

5. Your Privacy Rights

Depending on your location, you may have rights to:

• Access, update, or delete your personal information.
• Opt out of receiving promotional communications.
• Request clarification on how your data is handled.

To exercise these rights, contact us at the information provided below.

6. Data Security

We implement reasonable technical and organizational safeguards to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Transparent Cookie and Data Disclosure

We believe in transparency regarding how we use cookies and collect data. Our website may use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. You can manage cookie preferences through your browser settings.

8. Honor Global Privacy Control (GPC)

We respect and honor Global Privacy Control (GPC) signals. If your browser is configured to send a GPC signal, we will treat it as a request to opt out of the sale or sharing of your personal information to the extent applicable under privacy laws.

9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: